Staff Assistance and Claims

Report Status Definitions

New Request  - The request has just been made and is pending Staff Team review.

Investigating  - The request has been read and the Staff Team is currently verifying your claims.

Info Required - Refer to comments/replies made by Staff/Developers on what additional information they require.

Pending Resolution  - The issue has been verified and is currently being rectified.

Pending CL Approval  - The reported issue is endorsed by Staff, pending Community Leaders' approval.

Pending DB Action  - The reported issue is awaiting to be rectified via the Database.

Resolved  - The issue has been resolved.

Rejected  - The reported issue is not endorsed for rectification.

Deferred - The issue cannot be resolved at this stage and has been deferred for review at a later stage.