Announcements

  • Report Status Definitions

    New Report  - The report has just been made and is pending Development Team review.

    Identifying Issue  - The report has been read and Development Team is currently identifying, or reproducing the bug.

    Info Required - Refer to comments/replies made by Developers on what additional information they require.

    Pending Resolution  - The issue has been identified and is currently being rectified.

    Resolved  - The issue has been resolved.

    Rejected  - The reported issue is not identified as a bug.

    Deferred - The issue cannot be resolved at this stage and has been deferred for review at a later stage.

  • Priority Levels - When selecting priority levels, please comply with the following guidelines:

    Low - General Bugs, does not significantly impact game performance nor provide any advantages if exploited 

    Medium - Bugs that may affect game performance or may be exploited to gain unfair advantages over other players (aka Rule breaking)

    High - Bugs that may significantly affect game performance (game breaking)

    Developers may adjust priority levels on the basis of prioritising work schedule.

  • Latest Bug Reports

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    Compensation Template


    Moogle
    • Web/Comms Resolved

    WARNING: If your issue is caused by a bug, please ensure a bug report is also filed.

    Please select the service category above

    Please ensure the following information is answered in your application:

    Steam Name: 

    Account ID:

    Character Name: 

    Discord Name (with #xxxx): 

    Title of The Claim: "Summarise the issue"

    Description of the claim: "What happened"

    Details of Claim: "What compensation(s) are you seeking"

    Any videos or images to help us visualise it? "Proof of your claims"

    Any additional information you wish to provide?

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